Yeah, that's about how AT&T customer service was for me.
As a guy who has this job, literally this guy's livelihood is on the line. So thanks a lot, asshole kid.
Yeah, what an asshole, waiting three and a half hours patiently for someone to let him cancel a broken service. And then finding out that they closed while he was on hold, and STILL didn't tell him.
I'm sorry that some people have to take these jobs. I truly am. I know it's not their fault that they work for shitty companies. But the only way this shit is going to change is by making this sort of shit so much of a PR nightmare for Comcast that the cheapest way out of it is for them to treat their customers decently.
I work for Verizon but at this stage they're merging into an unholy Shadowrun supermonopoly.
If you work in a call center, you should probably do something that is more dignified and less soul-crushing, like living off welfare or selling drugs to school children.
If you want to hear undignified, you should listen to the people who call in to the call centers.
Berating people for trying to feed their kids despite knowing that the problem is huge and ingrained in society itself.
Oh, I have. I worked in a call center for two months before I quit and got something less horrible. Which was a job at a Burger King.
Oddeye: Good God, you're insufferable. THE CHILDREN WILL STARVE WITHOUT CALL CENTER JOBS.
A lot of call centres are in places like India, a lot of people that work in call centres are under-educated and live below the poverty line so YES children can and probably do starve when people lose their jobs at call centres just as if they lost their job anywhere else. Do you agree?
If you are unable to get a more "dignified" job (define please) then what?
Almost every call centre I've called has been a tolerable and productive task and I call a fair few in my line of work, dignified or not.
Not a day goes by that a racist doesn't tell me he's happy for not getting a goddamned towelhead for once.
Anyway, at the last job I had prior to joining the military, I also made lots of calls to call centers. I must have placed a couple thousand call center calls over the years, and the only time I ever had a really horrendous experience with a call center (that wasn't directly related to being on hold and/or one of those fucking robots) was talking to a white girl about getting Comcast service. I never got anyone in trouble (not even the bitch from Comcast).
I did speak in bizarre voices each time I phoned a call center though. Usually Sol Rosenberg, but sometimes I'd be a big fat Southerner or a charming English gentleman or a nondescript Eastern European.
|The Mothership |
The town I live in has a local co-op internet/cable provider, just serving two small towns in Oregon. If my service goes down I can phone up the secretary, a former student of mine, who will phone the boys on the truck who will be there later the same day. Or I could drive 1 mile and visit the head office, and make my complaint in person.
But I don't need to, because the local co-op service has never gone down or had any issues.
What I'm saying is that this should be the model, not the norm, outside of big cities.
Absolutely, I'd love to know a secretary that was a student of mine.
I used to work in a call center doing tech support for AOL (before they shipped everyone's job to Dar Es Salaam) and while I can definitely attest that many call operators are sociopathic assholes, a lot of us just became exhausted with how many layers of bullshit that the job put in front of us doing our jobs with any sort of competency. It's hard to give a shit after awhile of working in this relentlessly over-corporatized environment. I quit even though I was making a shit-ton of money because I just couldn't take it anymore. The final straw for me was when I got caught basically doing some insanely unethical bullshit just to get people off the phone and instead of getting in trouble, I got congratulated by my superiors for figuring out a way to lower my call times without doing anything too outside of the boundaries.
So...part of me understands the customer service/call center mentality of not caring and getting worse over time.
the whining bandwagon
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